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They gave me their time and genuine care

Posted By Anne172

"They gave me their time and genuine care"

About: Fairfield General Hospital / Accident and emergency

(as a service user),

I'd had a fall and banged my head. I went to Fairfield and was triaged within 15 mins. We were even offered a drink whilst waiting. Then in 10 mins a porter came to take me to the urgent care treatment area as it was a complicated route. Within 10 mins I saw a doctor who fully assessed me and gave me assurance.  A nurse cleaned my wound.  I absolutely can't thank everyone enough they gave me their time and genuine care so please ensure this is passed on to them.

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Responses

Response from Trudy Taylor, Head of Patient/Service User Experience, Northern Care Alliance NHS Foundation Trust last month
Trudy Taylor
Head of Patient/Service User Experience,
Northern Care Alliance NHS Foundation Trust

Submitted on 13/05/2025 at 10:55
Published on Care Opinion at 10:55

Dear Anne

Thank you for sharing your positive experience at Fairfield A&E.

We are delighted to hear that you received timely, compassionate care from our team. Your kind words mean a great deal, and we will ensure that they are passed on to the staff involved.

Wishing you a swift recovery.

Kind regards

The Patient Experience Team

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