"Terrible. So difficult to get an appointment…"

I cannot do the 8am telephone scramble for an appointment due to work commitments. I used to be able to submit an e-consult at anytime during surgery hours (8am-6pm Monday to Friday). It seems that now they only accept a certain number of e-consult forms per day or for a small window of time which was missed again today. I work all week so the only time I can send an e-consult is lunch time or Friday afternoon but I have missed the open e-consult slots or time by then and on trying again today all the e consult 'slots' are full and they are not accepting anymore for today. Tried going into the surgery today (Friday afternoon) to make an appointment at the counter but they refused to make an appointment and said to call Monday morning or do an e-consult first thing Monday morning. Explained this was not possible because of work and can't spend hours on the phone or miss the boat for e-consult again, but they just don't care. Why can they not make an appointment whilst the patient is standing in the surgery? What if you can't access online or phone. This poor level of service will cost lives. The system for booking appointments needs a major overhaul, it should not be so hard. No wonder people end up in A&E.