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"Everything went like clockwork"

About: Crosshouse Hospital / Day Surgery NHS Ayrshire & Arran / South West Scotland Breast Screening Centre

(as a service user),

I had a routine mammogram in Feb, and a recall for further investigation for April, where biopsies were taken.

Somehow, I just knew that the results I'd get were that I have breast cancer, and as that proved to be the case things progressed very swiftly from that point!

I had a Magseed inserted in April, pre-op, further blood tests, and Lumpectomy in May, and because I have sleep apnoea as well as other health issues, I stayed overnight.

The care from the staff throughout my journey has been nothing short of amazing!

From Miss Pareek, Claire and Myra at SW Scotland Breast Screening Centre, Irvine.

Then meeting with surgeon Ms Reid, anaesthetist Dr Jacobs, nurses Megan & Heather in theatre on the day.

The lovely, bubbly nurse Hannah in post-op recovery, who makes the most wonderful buttered toast and keeps you in fine fettle; the lovely nurse Tracey who escorted me to the loo and back and kept checking in on me; Annette & Barbara the fab nurses on night shift in Day Surgery Recovery, who I can honestly say couldn't possibly do any more for their patients, and Lindsay and Claire on day shift before I went home.

A lovely lady called Vicky phoned me to see how I'm doing, and her telephone manner was second to none!

Honestly, everything went like clockwork, and I'll be eternally grateful for all the care I've been given before, during and after my surgery. I will never, ever, be able to thank everyone at University Hospital, Crosshouse in Kilmarnock, enough! I'll never forget your many kindnesses!
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Responses

Response from Caroline Rennie, Macmillan Nurse Consultant, NHS Ayrshire & Arran, Cancer services, NHS Ayrshire and Arran 4 weeks ago
Caroline Rennie
Macmillan Nurse Consultant, NHS Ayrshire & Arran, Cancer services,
NHS Ayrshire and Arran
Submitted on 13/05/2025 at 15:48
Published on Care Opinion at 15:48


Dear Amanda R62,

Thank you so much for sharing your experience of your diagnosis and treatment. I am so glad that you found that treatment was swift and that the staff were amazing. I will share the feedback with Vicky, the Clinical Nurse Specialist who will be delighted and with the other departments so that the staff are aware of how you felt about the care provided. Wishing you well for the future,

Kind regards,

Dr Caroline Rennie

Macmillan Nurse Consultant

Cancer Services, NHS Ayrshire & Arran

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Response from Fiona Brown, Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse, NHS Ayrshire & Arran 4 weeks ago
Fiona Brown
Senior Charge Nurse, Day Surgery Unit, University Hospital Crosshouse,
NHS Ayrshire & Arran
Submitted on 13/05/2025 at 19:07
Published on Care Opinion at 19:07


Hi,

Thank you so much for leaving lovely feedback. I am so glad to hear you have had such a positive experience. I will make sure to pass on your message to the whole team. I hope you are recovering well and Feeling ok. Take care.

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