"Made to feel like a nuisance "

I had to book a appt with the Handsworth surgery. I found the process very stressful. When you do finally get through to reception after hanging on for an exceptionally long period you are met with a very negative experience.

The receptionists sole purpose seems to be to Not offer you an appointment. They ask questions which I feel are posed to ‘trip you up’ & make you feel your request for an appt is unreasonable. God help those with learning disabilities or the elderly. You can never book an appt in the future as they say their diaries are not accessible for appts other than the day you have called on. Is this really true practice manager? If so you need to rethink this process as it is extremely unhelpful for the people you are meant to be serving - the patients - remember them?