"Blunt and insensitive"

My sister finds everything about the GP practice overwhelming. Zero continuity.

Receptionists continually obstruct as never take the time to stop and listen. Told her to hurry up as had others waiting.

The last GP barely made eye contact and complained when asked to explain in straightforward language .

From top to bottom the standard of communication is really poor and blunt distressing texting which we never know if it is a real person or AI - this needs to stop. No adjustments for anyone's disability because front line staff including professionals tell us they have never had disability training, communication training .

Please train your staff