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A supportive community practice

Story from nhs.uk

"A supportive community practice"

About: The Highlands Practice

I had a private (outside NHS) healthcare appointment who expressed their concern re my swollen knee. I was able to chat to a friendly receptionist at The Highlands Practice re my concerns, and after a few mandatory questions to establish the facts was able to secure an appointment with my doctor the next day. I am currently now undergoing blood tests and X-rays (local hospital) to find the cause of my swollen knee. I have always personally found The Highlands Practice helpful, and accommodating where possible. Recommended.

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Responses

Response from The Highlands Practice last week
The Highlands Practice

Submitted on 09/05/2025 at 16:07
Published on nhs.uk at 16:07

Dear Patient,

Thank you for taking the time to contact the Practice via NHS Rating and Reviews regarding your recent experience with us.

Your feedback about your recent contact with the practice helps us understand what we are doing right and where we can make improvements.

We are delighted to hear of your positive experience with the practice and how following on from your private consultation, you contacted the practice and spoke with a member of our Patient Service Advisor Team, who you found to be friendly, and a GP appointment was booked for the next day. Please feel assured your feedback will be shared with our wider teams and we wish you well for the future.

These reviews are incredibly valuable to our practice as they really do motivate the team and help others in the community learn more about our services.

Once again, thank you for contacting us and being part of our practice.

Yours sincerely,

Gareth Evans

Operations Manager

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