"Can never get an appointment"

Dear Mrs Phillips, many thanks for your feedback.

My name is Wendy Mant and I'm the Managing Partner here, I read and investigate all the feedback we receive to try and improve our service.

We apologise that you've not been able to make an appointment via the booking link you were sent, however you mention that you have been trying for weeks, the link is only valid for 1 week.

We then would advise patients to call us back to discuss the expired link and then we can look at either booking you in, or sending another link, I cannot see that you have followed this up at all, or sent in another triage form.

You also mention that it's not a system that works, however I can see that you have used the triage system previously this year and have received call backs within hours, and we've also sent you booking links that have allowed you to book within a day, so I hope you would agree that it does work.

I would recommend that you call the surgery to discuss your expired booking link and we will be able to help.

We do maximise all our appointments on the clinical system, however capacity is an issue for GP surgeries, with the increase in population combined with an increase in demand it puts a huge amount of pressure on the system.

Many thanks

Wendy Mant - Practice Manager.