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The care could not be faulted

Posted By blackbirdpp58

"The care could not be faulted"

About: University Hospital Monklands / Acute Medical Receiving Unit

(as the patient),

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Admitted to AMRU Monklands after suffering a suspected stroke. The care could not be faulted.

Day staff and night staff were attentive and polite, orderlies were pleasant and helpful and doctors explained what they would do and what they had found.. I was given all the requisite tests during my stay and transported to the relevant areas of the hospital by friendly and encouraging porters.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 13/05/2025 at 15:50
Published on Care Opinion at 15:50

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picture of Jennifer Montgomery

Dear blackbirdpp58,

Thank you for sharing your experience of University Hospital Monklands, Acute medical receiving unit.

I am sorry to hear that you suffered a suspected stroke. This must have been a very frightening time for you and I am so glad that all the staff were kind, caring and compassionate to you which must have been very reassuring for you.

I look forward to sharing your kind words with the whole team who I am sure will be delighted to hear your feedback.

I hope you are recovering well.

Best Wishes,

Jenni

  • 1 person thinks this response is helpful