I arrive to new emergency at scarborough hospital. I waited 40 minutes for someone to come to the reception, standing and feeling like I was about to fall.after registering and informing the lady at the reception that I was unable to walk because I was having a panic attack. I went back to the waiting room after a quick blood pressure check. with bent and numb fingers I waited for my turn. I must note that there was confusion at the reception due to system errors. out of 5 people at the reception, one worked and received patients for book in. I was then transported to a seat and waited for a bed to become available then I was given a bed.After six hours I can see that I waited for a blanket for two hours and then I got a wet blanket. I must admit that it was only the evening shift that started to take an interest in my condition and bring me the necessary things, as well as the medicines that I had been waiting for for four hours.
my visit hasn't ended yet and I'm already disappointed with the new system because instead of seeing people working I hear their laughter and funny conversations that are not related to work at all.
maybe I'm being too harsh and describing everything in too much detail, but I think that a building worth 47 million pounds with such a staff should have been better trained and the systems should have been installed before everything started functioning, not repaired when there is a queue of 10 people waiting to be accepted during fixing system. I belive there going to be a lot of complaints and extra work before new emergency will funcion how it was design to.
"Disappointment on every step"
About: Scarborough General Hospital Scarborough General Hospital Scarborough YO12 6QL
Posted via nhs.uk
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