Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Care in A&E

Posted By violetry33

"Care in A&E"

About: Altnagelvin Area Hospital / Emergency department

(as a service user),

Arrived in A&E at the end of February this year with my little girl. She became unwell at home very fast. I arrived in A&E and seen the triage nurse within 20mins. Within 90 minutes we had seen a junior Doctor and then a Consultant, her treatment was started immediately then, referral to paediatrics made and they came within 30mins. Everything in A&E was exceptional. All the staff were friendly, everything was explained clearly and so so efficient. The senior doctor we seen was called Conor and we thank him for our daughter’s speedy recovery. He acted so quickly and moved us round to resus, ensured all tests were ordered and completed. 

My short time in the A&E waiting room I observed all visitors being seen quickly. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Amy Davies, Western Health and Social Care Trust 2 weeks ago
Amy Davies
Western Health and Social Care Trust

Submitted on 21/05/2025 at 10:04
Published on Care Opinion at 10:04

Dear violetry33

Thank you for taking the time to leave this wonderful story. My name is Amy and I am the Manager of the Emergency Department. I had the pleasure of sharing your feedback with all the nursing, administrative and medical staff including Connor who was really pleased to hear you felt your daughter was seen and treated in a timely manner and that everything was explained well. A lot of times we have to respond and act quickly and we are glad to hear this was the case with your daughter. I hope she is recovery well now

Kind regards

Amy

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k