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"I’m really grateful for their work"

About: Adult Health Services / Sexual Health

(as the patient),

Sexual Health Clinic for East Kilbride in Hunter Health Centre are absolutely amazing! Especially Lauren and Karen, who I had both my appointments with.

I was getting my implant changed and due to other medical conditions, the change had to be approved by neurology. I personally felt gratitude that they were double-checking this to reduce the chance of issues, and they were so kind in explaining the process.

In such a busy environment, some may come in with the expectation of being treated like a general patient, the whole in-and-out that clinics have no choice but to hold due to time restraints, but it was the total opposite with this team. The priority is clearly the patients health and wellbeing to the whole team.

They are there for you physically and emotionally, giving helpful advice and answering questions. 

I’m really grateful for their work and want to send them all my thanks for being there for me.
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Responses

Response from Richard Wells-Holland, Senior Nurse, NHSCP Adult Services, NHS LANARKSHIRE 2 months ago
Richard Wells-Holland
Senior Nurse, NHSCP Adult Services,
NHS LANARKSHIRE

Senior Nurse

Submitted on 13/05/2025 at 14:27
Published on Care Opinion at 15:02


picture of Richard Wells-Holland

Dear bm1999,

Thank you so much for your positive feedback regarding the Sexual Health Services and the care and attention you received. The Team are very passionate about the care they give which includes delivering the highest level of patient centered care.

It is feedback like yours that makes their job so worthwhile. I am glad that they were able to put you at ease in regards to your overall wellbeing and answer any questions you may have had.

Karen the team leader is proud of the way her team works and it is great to hear really good feedback regarding Karen and Lauren, as well as the team as a whole. I will make sure this feedback is shared with Karen and widely with the team.

Again, thank you.

Richard Wells-Holland

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