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Excellent care from start to finish

Posted By k_j_w

"Excellent care from start to finish"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / Admissions Unit 2 (Emergency Surgical) Victoria Hospital / Gastroenterology

(as the patient),

From attending A&E to being admitted to Ward 44 for just over a month, I cannot fault the care I received by every single member of staff I met.

A&E and Admissions Unit 2 staff were so kind and I was so impressed with how quickly I was triaged, had tests and scans then had treatment started.

The staff on Ward 44 were fantastic, nothing was too much trouble and I felt so well taken care of. I felt as though I was listened to and could ask questions, and every aspect of my treatment was explained to me.

Upon discharge, follow up treatment has been extremely well organised and communication excellent. Thank you so much for making an otherwise difficult time more bearable. 

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Responses

Response from Lauren Harris, Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency, NHS Fife last month
Lauren Harris
Senior Charge Nurse / Clinical Nurse Educator, Accident and Emergency,
NHS Fife

Interim Senior Charge Nurse & Clinical Nurse Educator

Submitted on 10/05/2025 at 08:32
Published on Care Opinion at 13:53

Thank you very much for taking the time to give the Emergency Department some lovely positive feedback.

We are working hard to reduce our triage time so this is positive news. I hope you are keeping well and on the road to full recovery.

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Response from Jennifer Louden, Senior Charge Nurse, Ward 44 Colorectal surgery and Gastroenterology, NHS Fife last month
Jennifer Louden
Senior Charge Nurse, Ward 44 Colorectal surgery and Gastroenterology,
NHS Fife

Submitted on 13/05/2025 at 13:39
Published on Care Opinion at 13:39

Dear K_j_w,

Thank you so much for taking the time to share your kind feedback regarding your recent hospital admission.

I am pleased to hear that you found the staff in ward 44 to be fantastic during your stay and that you felt well cared for and listened to. I will be sure to share your feedback with them, they will all be so pleased to hear this.

I hope that now you are back at home you are continuing to recover well.

Kind Regards

Jennifer

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Response from Lynsey Brown, Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care, NHS Fife last month
Lynsey Brown
Senior Charge Nurse, Admission Unit 2 (AU2), Planned Care,
NHS Fife

Submitted on 26/05/2025 at 19:13
Published on Care Opinion at 19:13

picture of Lynsey Brown

Dear K_j_w

Thank you for taking the time to leave such great feedback for AU2. I am pleased to hear that your whole experience has been a positive one. I will share your kind words with the AU2 team.

I hope you are recovering well at home.

Best wishes

Lynsey

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