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Excellent care and attention

Posted By Frase87

"Excellent care and attention"

About: Victoria Hospital / Pre-assessment

(as a service user),

I recently went to the surgical pre-assessment clinic - everyone was very cordial.

My Registered Nurse was Fiona, ably assisted by Student Nurse Petra.

Fiona immediately put me at ease making it very easy for me to talk meaningfully with her about the forthcoming operation.

They listened to me and took time to consider what I was saying.

Fiona was knowledgeable, professional and above all very personable.

My very grateful thanks to both Fiona and Petra for making what was for me a very stressful situation into a much more pleasant one.

There was also a very lovely lady HCA who took my blood  - she was so good at her job and very amusing too - so sorry I cant remember her name.

Thank you all so very much.

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Responses

Response from Lauren Moffat, Nurse Practitioner, Surgical Pre-Assessment, NHS Fife 2 months ago
Lauren Moffat
Nurse Practitioner, Surgical Pre-Assessment,
NHS Fife

Submitted on 12/05/2025 at 13:47
Published on Care Opinion at 14:01

Dear, Fraser87,

Firstly, thank you so much for taking the time to leave such positive feedback regarding your appointment in surgical pre-assessment, it is very much appreciated. It is very nice to hear that everyone was cordial.

It is good to hear that Fiona put you at ease and listened to you whilst taking the time to consider what you were saying. It's excellent to hear that you found Fiona to be knowledgeable, professional and very personable.

I will pass on your thanks to Fiona and Petra and I am very glad to hear they made a stressful situation much more pleasant for you.

Once again, thank you for taking the time to leave such wonderful feedback. It will be passed onto the pre-assessment team. I would like to wish you all the very best with your surgery and ongoing recovery.

Warm wishes,

Lauren Moffat

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