"Stood on rusty nail"

About: Adult Health & Support Services / Vaccinations Service Adult Health & Support Services Vaccinations Service ML3 0AA NHS 24 / NHS 24 (111 service) NHS 24 NHS 24 (111 service)

Posted by Anick1903 (as the patient), 6 days ago

Stood on rusty nail, phoned 111 then call from nurse and got appointment at vaccination clinic for tetanus injection. Not feeling ill. Communication was good and excellent staff attitude.

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Stephanie W

Patient Experience Officer, Nursing and Care,

NHS 24

Manages patient feedback

Submitted on 13/05/2025 at 11:37

Published on Care Opinion at 11:37

Dear Anick1903,
Thank you for taking the time to share your story on Care Opinion, I reply on behalf of NHS 24.
I was sorry to learn you had cause to contact 111 due to standing on a rusty nail, this must have been very painful!
It is great to hear of your positive patient journey. I’m delighted that your onward care was arranged and you were able to receive a tetanus injection.
If you wish to share more information with me, including your Care Opinion user name then I can locate the staff you spoke with from NHS 24 and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.
You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.
Thank you again for sharing your positive experience and I hope you are recovering well.
Kind Regards,
Stephanie

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