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"Amazing!!"

About: Penrith Hospital

After getting something stuck in my eye on Sunday evening which I could get out myself, I attended Penrith’s urgent treatment centre on bank holiday Monday. It was busy as expected but the care given by the nurse and student nurse I received was 10/10. They were both incredibly professional whilst having me in fits of laughter about the situation I had gotten myself in. They gave me the appropriate treatment and cared for me very well. Both the nurse and student nurse were so lovely, I was almost sad to leave once I had been sorted. They both made a rather poor bank holiday Monday turn into a rather great bank holiday. Thank you so much!

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Response from Penrith Hospital 11 hours ago
Penrith Hospital
Submitted on 07/05/2025 at 07:50
Published on nhs.uk at 07:50


Dear Germaine

thank you for taking the time to share your feedback relating to your recent attendance at our Urgent Treatment Centre in Penrith.

All feedback is recorded, anonymously, and shared with the relevant team. I know the team will greatly appreciate your feedback following a busy bank holiday weekend in the department.

I hope you are recovering well from your eye injury. I am pleased the nurse and the student treating you made the situation better for you.

Take care

Sylvia

Patient Experience Manager

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