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"Excellent Care and Attention from Ayrshire & Arran NHS"

About: General practices in Ayrshire & Arran University Hospital Ayr / Urology University Hospital Ayr / X-rays and Scans

(as the patient),

NHS Wonderful Service, Care and Attention at NHS Ayr & Arran

This really is about the wonderful service and attention that I received from the NHS Teams during July and August 2022, following an attack by COVID on my respiratory function.

Because I suffer from Pulmonary Fibrosis, I am monitored every three months by NHS Respiratory Team A&A. In January 2025, during one of these visits, because I was vomiting most days in the morning, possibly due to the drug that I had been prescribed, a CT scan was requested by the Registrar, Doctor Emily.

I attended the CT Scan a little later, and the Eagle-Eyed Radiologist identified what appeared to be a cancerous mass in my right hand Urethra.

Immediately, I was referred to the Urology Department at Ayr Hospital. It was confirmed that I had a possible cancer or tumour in my Urethra. The treatment was explained to me by Mrs Kerr (Consultant and Surgeon), and my permission to go ahead was agreed.

Shortly after this, I was allocated a date for a Laser Treatment procedure to blast the tumour and kill its growth. The Clinicians who undertook the operation were Dr Adams and Dr Kerr (Anaesthetists), Ms Kerr and Robert (Surgeons), Ian, Tracy and Heather (Theatre Nurses). Unhappily, the procedure was unsuccessful and then abandoned. However, a Stent was inserted to be removed a little later.

I was then admitted to Ward Station 4 at Ayr Hospital for a couple of nights and expertly looked after by Brian, Toni and Sophie (Day Shift Staff Nurses) with Natalie (Night Shift Staff Nurse) who went well over and above ‘The Extra Mile’. Thank you! Support Staff (Nursing Assistants) were Debbie, Margaret, Hannah, and others were terrific!

Some weeks later, I was called for the stent removal and a consultation appointment. Before the procedure, an Oncologist and Lead Nurse, Lillian, met me. She informed me that due to my pulmonary Fibrosis, I would not be able to take a general anaesthetic and would not survive the operation to remove the tumour. Therefore, no further treatment would be offered to me.

Whilst this was a ‘bombshell’ statement, the explanation was that I needed major surgery, but because of my Pulmonary Fibrosis, I would likely not survive the operation.

I will be monitored and supported by Ayr Cancer Support Group with personal contact to Lead Oncology Nurse Lillian should I require it.

This whole story is to say thank you to all involved and mentioned on my journey for the expert, professional, and empathetic way in which my situation has been handled by these amazing NHS Teams.

I will also mention my GP Doctor Orr, Darvel Medical Practice who has been most supportive and my ‘Rock’ throughout – much appreciated!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lillian White, Urology Oncology Lead Clinical Nurse Specialist, Ballochmyle Suite, University Hospital Ayr, NHS Ayrshire & Arran last week
Lillian White
Urology Oncology Lead Clinical Nurse Specialist, Ballochmyle Suite, University Hospital Ayr,
NHS Ayrshire & Arran
Submitted on 19/05/2025 at 13:59
Published on Care Opinion at 13:59


picture of Lillian White

Thank you so much for taking the time to provide feedback. I will ensure to share your comments with the wider team. please dont hesistate to reach out to us if we can help in anyway.

best wishes

Lillian

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Response from Danielle McNaught, Business Manager, Primary and Urgent Care, NHS Ayrshire & Arran 6 days ago
Danielle McNaught
Business Manager, Primary and Urgent Care,
NHS Ayrshire & Arran
Submitted on 22/05/2025 at 21:01
Published on Care Opinion at 21:01


Dear Lungs versas Covid 19

Thank you very much for taking the time to share your recent health care experience with us.

I am very sorry to learn of the journey you have been on. However, it is extremely heartening to hear that you received such wonderful care and treatment throughout from all staff across various departments. I hope this has made the difficult time you have faced a little easier.

I respond on behalf of Primary Care and it would be my pleasure to share your kind feedback with Dr Orr at Loudoun Medical Practice. This is a lovely example of the person centred care we strive to deliver.

Thank you once again for sharing your feedback with us. Please accept my very best wishes for the future.

Kind regards

Danielle

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Update posted by Lungs versas Covid 19 (the patient)

Thank you for your message Danielle. I would be delighted if you could share with others in Primary Care and especially Doctor Orr, please.

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