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"horror department"

some who work here can't even be called empathetic people. in my situation, they didn't even listen to me properly, nor understand what I needed, leading me to refuse their service, and for this fact they created even more problems for me with social services. this is the help they offer;": much more stress than I already had.

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Response from Wandsworth Iapt 3 weeks ago
Wandsworth Iapt
Submitted on 06/06/2025 at 14:20
Published on nhs.uk at 14:20


My name is Winson and I am a member of the Patient Experience team for the Trust. I am very sorry to hear of your experience and that you did not feel listened to or valued in your sessions with the Talk Wandsworth team. Please be assured that the Trust is committed to ensuring that everyone who uses our services has a good experience of care. Please can you get in touch with our PALS team so that we can have our pals team look into this for you and give feedback to the relevant team so that they can improve this area of their service as quickly as possible. You can call our PALS team on 020 3513 6150 or via our email [ pals@swlstg.nhs.uk ]

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