My appointment was in the morning & I arrived 30 minutes before & seen straight away by nurse for sight & pressure tests, I then waited in the corridor to be called, after waiting an hour past my appointment time, I went to reception & was told I’d be called soon, I then waited for a further hour & went back to reception to be told they were behind schedule.
While waiting I was told by other patients that they too had been waiting since early morning too. I understand the NHS is struggling but to have posters re: missed appointment costs, but patients have jobs too, I had to call my job several times stating the delay as I was due back at lunch time.
I also felt insulted when they asked if I was keeping my eyelids clean (1st time in 20yrs that has been stated)
"Long appointment delay"
About: Outpatients Services / Level 8B Ophthalmology Outpatients Services Level 8B Ophthalmology BT12 6BA
Posted by NewYork2011 (as ),
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