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"Fantastic service "

About: Kingfisher Family Practice

I will preface this to say that I am not one for leaving reviews but compelled to do so in this case.

I haven’t had much cause to access the GP services but have had a bout of illness that meant I needed some support. My initial appointment with a GP that I won’t name was disastrous and left me feeling worried about moving forward.

Without much choice I resolved to going back again and was given an appointment with another Doctor.

Whilst for some unknown reason I am not allowed to give their name works Monday, Tuesday and Wednesday and has the initials ab.

This was night and day to my first experience and I was immediately reassured and a long term plan put in place.

She was able to explain things in a manner that showed she was not only extremely knowledgeable but that she really listened and wanted to help. She is personable and caring whilst still straight talking when needed.

I am four months into being treated and am genuinely grateful for all she has done. She was able to look past the obvious symptoms that I dare say many would have missed and get to the root cause of the issue. She is a credit to her profession and the practice is lucky to have her.

Furthermore, despite my initial issue with the first GP the practice has been excellent. I have been able to get appointment when required, the facilities are great and the reception staff friendly and helpful.

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Responses

Response from Kingfisher Family Practice 4 weeks ago
Kingfisher Family Practice
Submitted on 11/05/2025 at 07:26
Published on nhs.uk at 07:26


Jonathan,

Thank you for taking the time to leave such honest feedback. I have passed your feedback to the GP concerned and also the Reception and clinical support teams as this feedback is certainly good for team morale.

If you would like to get in touch with me I can look into the other issues you had at your earlier appointment. We like to take away learning from feedback and welcome comments, both positive and negative.

Stacey Sutton,

Managing Partner.

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