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Kind, welcoming and well mannered staff

Posted By Nosivad

"Kind, welcoming and well mannered staff"

About: Raigmore Hospital / Maternity care

(as a service user),

Attended the early pregnancy assessment service

Excellent service delivery.

Kind, welcoming and well mannered staff.

Well organised.

Time efficient. 

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Responses

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland last month
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 22/05/2025 at 10:38
Published on Care Opinion at 10:38

picture of Sylvia Fraser

Dear Nosivad

Thank you very much for your lovely post following your appointment with the Early Pregnancy Assessment Service.

I am delighted to hear you have received such good care from everyone.

It is always a pleasure to receive such kind comments and to know that the staff at NHS Highland are appreciated both for their hard work and for their attitude towards patients.

I have forwarded your feedback to the relevant team and asked that managers share this with all the staff involved in your care.

We aim to provide a high standard of care and treatment to the community we serve. Please accept our best wishes for the remainder of your pregnancy.

Thank you for taking the time to feedback your experience.

With kind regards

Sylvia


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