Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Unsure of what to expect and left feeling supported

Posted By Sarah120301

"Unsure of what to expect and left feeling supported"

About: Royal Cornwall Hospital (Treliske) / Breast surgery

(as a service user),

Today I had to use the breast clinic service at RCHT.  I arrived unsure of what to expect and left feeling supported, after receiving an excellent service. From reception, to the ‘friends of’ volunteer offering tea, to the nurses, clinical imaging and the consultant, I felt cared for.  

I’m one of the lucky ones who did not receive a cancer diagnosis but feel reassured that for those who do, they will be ‘held’ and well looked after.

Thank you to the whole team for all you do!

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Chris Hocking, Patient EDI Officer and Engagement Co Ordinator, Patient Experience, Royal Cornwall Hospital 7 hours ago
Chris Hocking
Patient EDI Officer and Engagement Co Ordinator, Patient Experience,
Royal Cornwall Hospital

Submitted on 21/05/2025 at 13:46
Published on Care Opinion at 13:46

picture of Chris Hocking

Hello Sarah120301,

My name is Chris and I am from the Patient Engagement Team. We would like to take this opportunity to thank you for taking the time to share your experience.

It is so heartening to hear that you 'left feeling supported, after receiving an excellent service' and that 'from reception, to the ‘friends of’ volunteer offering tea, to the nurses, clinical imaging and the consultant, I felt cared for'

We will ensure that your feedback is passed onto the team.

Kind regards,

Chris

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k