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"My treatment was second to none"

About: Royal Devon & Exeter Hospital (Wonford) / Respiratory medicine

(as a service user),

Immersive Reader

I was taken into Acute Medical Unit from  A+E twice and was treated very well before a fourth episode at home which prompted my family to phone for an ambulance a third time. 

After being assessed I was fast tracked to a CT scan and invited for biopsies in the respiratory lung department in Culm Ward.  I received wonderful care and treatment from Doctor Zein who gave me full information on what was about to happen during the biopsies taken from my lung. I feel that her, information sharing with me, procedure, treatment and kindness was second to none and I am so very grateful. 

I am also very grateful to the nursing assistant Shelley who looked after me all day and was there for my every need.  She will make a wonderful fully qualified nurse one day.  All of the professionals at the hospital were wonderful.  I don't know what the future holds but am so grateful for my whole experience at the hospital.  Thank you all so much.

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Responses

Response from Clinical Nurse Manager (Eastern Services), Culm East Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 09/05/2025 at 09:55
Published on Care Opinion at 10:14


Immersive Reader

Thank you for sharing your feedback in regards to your experience with the Respiratory Department on Culm Ward. We appreciate you taking the time to let us know your experience

We are pleased to hear that your experience was positive and thank you for your kind words for Doctor Zein and Nursing staff Shelly. We will ensure your feedback is passed on to them.

Thank you again.