"Urgent appointment still can’t see a doctor? "

I asked to see a doctor face to face for an urgent matter but not urgent enough for A&E. They send me a text saying they have reached there urgent care limit for today so ring NHS 111. NHS 111 is no good and useless. All they needed to do was book me another day this week to see the doctor absolutely rubbish. I try to speak to them on the phone and I’m told there’s 20 people in the queue so cannot speak to me, this seems the same amount of people every time I ring?, If the surgery can’t cope with the amount of patients they should stop advertising for more in surgery?. This is a doctors surgery where you can’t see a doctor!!!