"Urgent appointment still can’t see a doctor? "

Dear Patient, thank you for your feedback. I am responding on behalf of the customer services team at Priory Medical Group. We apologise that your experience of accessing urgent care with us has been frustrating. We recognise it is frustrating when the urgent care capacity we have for same day urgent care delivery across our surgeries has all been booked. If this is the case you will always be asked to call NHS 111 as you require urgent care today. NHS 111 can book you in to speak to a GP on the same day and avoid having to attend A&E. We do not book urgent care appointments for a later date as this approach keeps our patients safe and with support from NHS 111. We only book appointments in advance for non urgent concerns (these are called routine appointments). Please note you can also submit a request for an appointment online through our Priorycare form. If you need any support with completing these forms please see our webpage at:https://www.priorymedical.com/appointments/ or you can call into your nearest surgery and ask one of our reception team to support you completing a form. I can confirm that we usually have a high number of calls every morning and as with all practices you will be asked to wait in a queue as calls are answered in order. There is an option to request a call back to save you waiting on the phone for your call to be answered. The demand for primary care appointments on the same day is often far greater than the capacity we and other practices nationally have available. We recognise this is frustrating for someone when they are feeling unwell but we always know each of our patients can be safely supported by NHS111 if needed and can also call back or resubmit a request an online form the next day if needed. If you would like to access any further support from us then you can contact our Customer Services Manager on: hnyicb-voy.priorypatientexperience@nhs.net and one of the team can speak to you directly to help.