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I was treated with kindness & respect throughout

Posted By Prosper1910

"I was treated with kindness & respect throughout"

About: Victoria Hospital / Urology

(as the patient),

Was referred by GP for Cystoscopy test at the hospital to check out recurring UTIs. Was a bit concerned & nervous on arrival at the clinic on the day of the appointment. 

Nurse Karen very quickly put me at ease and explained what the procedure would entail and why I had been referred. 

Registrar Anna had a chat & further explained the procedure & possible outcomes & advised that she would be able to give me the results there & then that day.

Procedure was carried out with care & professionalism by Anna & her team of Karen & another nurse called Wendy. My outcome for this procedure was good news & I was somewhat relieved. 

Whilst being referred for tests at hospital can be daunting at times, once there the staff just made the feeling of uncertainty go away. I was treated with kindness & respect throughout. Although not wishing to have to go back for further tests in the future if I have to,  I would not have the same  dread of having to do so.

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Responses

Response from Jacqueline Stecka, Senior Charge Nurse, Urology DTC, NHS Fife 2 days ago
Jacqueline Stecka
Senior Charge Nurse, Urology DTC,
NHS Fife

Submitted on 06/05/2025 at 13:14
Published on Care Opinion at 13:14

Dear Prosper1910

Thank you much for sharing your high praise for the doctor and nurses following your clinic appointment for cystoscopy to assess your problem of recurrent UTI's. I am very pleased to hear how both the doctor Anna and the nurses Karen and Wendy helped make your experience less daunting, and how they were able to put you at ease. I am also happy to hear that you had a positive outcome, it can be a worrying time and we often think the worst.

I am reassured to know that you were well informed of what to expect and the possible outcomes, and also that you were treated with kindness and respect throughout.

I look forward to sharing your feedback with Anna, Karen, Wendy and the rest of the Urology teams.

Take care and best wishes

Jackie

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