"Inability to recognise red flag symptoms "

Witnessing my husband trying to get an appointment with symptoms of extreme coughing and feeling breathless. Known by surgery to have respiratory issues. Not a regular user of service so this is exacerbation of his usual condition. Told no appointments left. Told to use 111. When he did this he got a telephone appointment with Dr from the surgery that 111 could arrange but for some reason receptionist could not!!!!!

Continued frustration with contacting surgery also with a non serious issue for my own health. Service has declined in contacting surgery.