Care Opinion

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Excellent care

Posted By Podstar 1

"Excellent care"

About: Adult Health & Support Services / Primary Care Out of Hours NHS 24 / NHS 24 (111 service)

(as a service user),

Just recently I contacted NHS 24 and was advised to attend Douglas Street Hamilton, Out of Hours Service. The initial call was handled very well and and I was given my appointment time to attend within 2 hours. I was greeted by Ellen (CSW ) and my observations recorded. Ellen was kind and caring and I immediately felt at ease. I returned to the waiting area but within a few minutes was called through for my consultation. Denise ( SCN ) introduced herself and although I was feeling unwell and anxious, she put me completely at ease. Denise was very professional and I really feel she listened to me. I was examined and within minutes was given an nebuliser to help my breathing. The care and attention I received was nothing short of excellent. 

Thank you Denise and Ellen for the care, attention and efficient service . I experienced the very essence of person centred care. Thank you so much. 

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Responses

Response from Pamela Buddy, Service Manager, South Lanarkshire Health & Social Care Partnership last month
Pamela Buddy
Service Manager,
South Lanarkshire Health & Social Care Partnership

Submitted on 08/05/2025 at 12:23
Published on Care Opinion at 12:23

picture of Pamela Buddy

Good morning Podstar 1.

Thank you very much for taking the time to post about your positive experience you had when you were unwell and attended the Primary Care Out of Hours service Douglas Street, Hamilton for an appointment.

I will pass on your lovely comments to Ellen and Denise who will be very pleased to hear that the care they gave you was gratefully received.

I hope you are recovering well now.

Take care, Pamela.

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Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 last month
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 08/05/2025 at 15:53
Published on Care Opinion at 15:53

Dear Podstar 1

Thank you for taking the time to share your story on Care Opinion. It's lovely to hear of your positive journey you experienced from your initial call to the care you received during your appointment at Douglas Street.

I reply on behalf of NHS 24, if you wish to share more information with me, including your Care Opinion user name then I can locate the agents you spoke with and share your kind words with them. We always try to ensure our staff see positive feedback to reinforce to them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your positive experience and I hope you are feeling much better.

Kind Regards

Laura

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