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Excellent OOH care

Posted By EKS29x

"Excellent OOH care"

About: Forth Valley Royal Hospital / GP Out of Hours

(as a service user),

The recent OOH care I received was great, from the first call, to assessment & treatment - everything was actioned quickly. Nicola who assessed me in urgent care was fab, friendly & knowledgeable & made me feel at ease. The auxiliary who was assisting her- I think her name was Emma? - also was lovely. Thank you!

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Responses

Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley 13 hours ago
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley

Submitted on 08/05/2025 at 10:14
Published on Care Opinion at 10:14

Good morning EKS29x,

Thank you for taking the time to share your experience following your recent visit to Out Of Hours (OOH).

I was sorry to hear that you were unwell and needed to visit OOH however was encouraged to hear that you found the whole experience to be great with everything being actioned quickly and you were made to feel at ease.

I will share your comments with the team who I know will appreciate and value your feedback

I trust you are feeling better and recovering well

Regards

Andrew McCall

Service Manager

Out Of Hours

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