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"The Department as a whole is a lovely caring place"

About: University Hospital Hairmyres / Ophthalmology

(as a relative),

My mother was transferred from Glasgow Royal infirmary 2 years ago following inflammation in her eye. She has suffered for over 60 years with her eyes and has had numerous Doctors and Nurses care for her over this time.

Since moving to Hairmyres Hospital the care and kindness she has been shown and given is nothing short of immense, every member of staff shows compassion, empathy and kindness which she hasn’t been used to unfortunately. Within the Ophthalmology Department every Nurse went out of their way to help my Mother, from helping her in and out of rooms, holding her hand and guiding her, and explaining what they are doing to keep her informed.

The Department as a whole is a lovely caring place with Nurses always around to help however they can providing a positive experience where my Mother can be very anxious. Thank you for making my Mothers experience here a positive and happy one. 

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 3 weeks ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/05/2025 at 21:42
Published on Care Opinion at 21:42


picture of Jennifer Montgomery

Dear redmq98,

Thank you for sharing your experience of University Hospital Hairmyres, Ophthalmology.

I am delighted to hear that your mother was made to feel at ease and well supported during her hospital appointment. This must have been very reassuring for you knowing that she can be anxious. I am delighted she had a positive experience.

I will ensure your kind words are passed on to the whole team who I am sure will get a real boost in hearing your feedback.

I hope your mother is keeping well.

Best Wishes,

Jenni

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