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Caring, thorough and professional throughout

Posted By cheetahef78

"Caring, thorough and professional throughout"

About: University Hospital Monklands / Emergency Department

(as the patient),

I attended University Hospital Monklands with ankle pain struggling to walk. Nurse Practitioner Gaynor assessed me, requested X-ray and diagnosed torn ligaments. I was given a support boot and crutches. I would like to thank Nurse Practitioner Gaynor who was caring, thorough and professional throughout my diagnosis and treatment

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/05/2025 at 21:39
Published on Care Opinion at 21:39

picture of Jennifer Montgomery

Dear cheetahef78,

Thank you for sharing your experience of University Hospital Monklands, Emergency Department.

I am sorry to hear of your injury and I am delighted to hear that you were quickly seen and treated by Nurse Practitioner Gaynor. It must have been very reassuring to know that you were in such safe hands.

I will pass on your kind words to the whole team who I am sure will be delighted to hear your feedback and get a real boost from it.

I hope you are recovering well.

Best Wishes,

Jenni

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