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"They have a great team"

About: Royal Cornwall Hospital (Treliske) / Emergency Department

(as the patient),

I had a sudden episode of dizziness followed by feeling of light headedness and tiredness on. I went to Royal Cornwall Hospital Truro Emergency Department.

I would like to appreciate the care provided and efficiency of the staff. Right from the moment of registration to history taking, taking blood samples, constant nursing care and review by the duty doctor, it was an example of great care. Each and every staff member involved ( without exception ) was caring and pleasant.

However one staff nurse who looked after me outside the Majors Bay in the  Corridor was exceptional. She was called Meg. I want to convey my thanks to her through this system. She went the extra mile to be caring and helpful. She kept checking on me regularly, tried to make sure I was comfortable and did not need any medication etc, checked timely that some bloods needed repeating and repeated those timely and also kept me informed about the whole process.

I am extremely thankful to Meg as well as rest of the staff including the duty doctor Dr. Pandey ( I think ). Truro ED indeed have a great team.

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Responses

Response from Robyn Jones, Sister, Emergency Department, Royal Cornwall Hospitals NHS Trust 4 days ago
Robyn Jones
Sister, Emergency Department,
Royal Cornwall Hospitals NHS Trust

I work in the Emergency Department as a Sister. I support a team of nurses and doctors in delivering emergency care. I co-manage performance and conduct with the ED senior team in line with local and national policies. I believe that maintaining contact post attendance with our services users is really beneficial. Gaining your valuable feedback can help us create changes so we can deliver the best service we can.

Submitted on 17/05/2025 at 02:31
Published on Care Opinion at 02:31


picture of Robyn Jones

Dear TruroVisit

Thank you for taking your time to feedback to us about your experience. I am pleased to hear your care was of great quality and that you were treated with care.

I will pass on your thanks to the team, especially to meg and Dr Pandy.

I hope you are recovering well.

Kind regards

Robyn Jones

Sister, Emergency Department

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