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What a great experience

Posted By controllerwz43

"What a great experience"

About: Emergency Medicine / Minor Injuries Unit NHS 24 / NHS 24 (111 service)

(as a service user),

I had such a great experience today. NHS24 dealt with my call quickly and within 1 hour I had spoken to a nurse and Aberdeen hospital and had an appointment to go in. The nurse/physio called Laura who helped me at the minor injuries unit was patient and helpful. I was in and out in just over an hour. I wanted to be sure to share how grateful I am for everyone working in the NHS and what a great experience I had.

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Responses

Response from Jill Reid, Lead Emergency Nurse Practitioner, Emergency Care, NHS Grampian 3 days ago
Jill Reid
Lead Emergency Nurse Practitioner, Emergency Care,
NHS Grampian

Submitted on 07/05/2025 at 14:10
Published on Care Opinion at 14:10

picture of Jill Reid

Dear controllerwz43

I am delighted to hear that you had a great experice with NHS24 & the Minor Injury Unit in the Emergency Department. It sounds like the whole process from phone call to attendance and assessment was quick and efficient. We are lucky to have such a great service. I will pass on your thanks to the Flow Navigation Centre and to Laura who will be delighted that you have taken the time to give us your feedback. Hope you are recovering well.

Many thanks again. Jill

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 3 days ago
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/05/2025 at 15:55
Published on Care Opinion at 15:55

picture of Stephanie W

Dear controllerwz43,

Thank you for sharing your story on Care Opinion. I note there are a few services tagged to your story, I reply on behalf of NHS 24.

I was sorry to learn you had cause to contact the 111 service, however it is great to hear of your positive patient journey. I’m delighted that your call was managed quickly and your onward care was arranged at a local Minor Injury Unit.

If you wish to share some further information with me, including your Care Opinion username, I can locate the staff you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Best wishes,

Stephanie

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