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Quick appointment made

Posted By Medic2

"Quick appointment made"

About: Forth Valley Royal Hospital / GP Out of Hours NHS 24 / NHS 24 (111 service)

(as the patient),

Unfortunately due to asthma my lungs don’t clear infection well, and I had the dreaded cough and wheezing and infection start over the weekend. I was starting to go downhill and feeling more unwell, though really wasn’t keen on a hospital visit. After my call with NHS 24 the OOH team at FVRH contacted me promptly within 30 minutes and the lovely nurse explained they could give me a select slot at lunchtime but really needed me in.

Everyone from reception, the clinical, the practitioner Lesley were efficient and I didn’t wait long at all on arrival, it was calm and organised. Lesley quickly got me sorted with antibiotic treatment, inhaler info, and even left a message with my GP asthma team for follow up care. Really pleased and back at home recovering. 

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Responses

Response from Andrew McCall, Service manager, Out of Hours, NHS Forth Valley yesterday
Andrew McCall
Service manager, Out of Hours,
NHS Forth Valley

Submitted on 07/05/2025 at 13:42
Published on Care Opinion at 13:42

Good afternoon Medic2,

Thank you for taking the time to share your experience of your recent visit to Out Of hours service, your feedback is valued and important in supporting our commitment to continually improving our service.

I was sorry to hear that you were unable to clear your recent infection that required you to call NHS 24 however I was encouraged to hear that you received a call back from the OOH team within 30 minutes and that you received an early lunchtime appointment. I was equally pleased to hear that you felt welcomed and that you received an efficient service from everyone and that Lesley was able to provide a treatment plan for you and arrange for the asthma team to arrange the follow up care.

I will share your comments with the team and Lesley as I know they will appreciate and value your feedback

I hope you are feeling better and that you are recovering well

Regards

Andrew McCall

Service Manager

Out Of Hours

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Response from Stephanie W, Patient Experience Officer, Nursing and Care, NHS 24 yesterday
Stephanie W
Patient Experience Officer, Nursing and Care,
NHS 24

Manages patient feedback

Submitted on 07/05/2025 at 16:00
Published on Care Opinion at 16:00

picture of Stephanie W

Dear Medic2,

Thank you for sharing your story on Care Opinion. I reply on behalf of NHS 24.

I am sorry you had cause to contact the 111 service due to feeling so unwell, however I am delighted that NHS 24 played a part in your positive patient journey and arranged your onward care.

If you wish to share some more information with me, including your Care Opinion user name, then I could locate the staff you spoke with and share your Care Opinion story with them.

We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services. You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for sharing your story.

Best wishes for a speedy recovery,

Stephanie

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