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"Everything was extremely well explained"

About: Dr Gray's Hospital / Maternity care

(as the patient),

At the end of April 2025, I had a very rapid, unplanned delivery at home and was subsequently transferred, with my baby, to Dr Gray's for postnatal care and observation.

I genuinely cannot praise the staff on Ward 3 enough, particularly Senior Midwife Hilary and Midwife Jo who were the main staff caring for us during our short admission. Everyone was so caring, everything was extremely well explained and happened in a timely manner. I also must mention the auxillary and cleaning staff who, too, were exceptionally friendly and helpful. Despite being busy and short staffed, nothing was a problem.

I really hope that plans to reinstate full maternity services, at Dr Gray's, progress as planned and more women are able to experience the fantastic care, currently provided by midwifery staff.

My only complaint (and it has nothing to do with Ward 3) was a lack of gluten and dairy free food in the hospital. My husband had to drive home to bring suitable food in for me to have post delivery, as there was virtually nothing available on site. It would be great to see the hospital providing more options for people with dietary intolerances.

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Responses

Response from Rebecca Allan, Senior Charge Midwife, Dr Gray's Hospital, NHS Grampian last month
Rebecca Allan
Senior Charge Midwife, Dr Gray's Hospital,
NHS Grampian

Senior Charge Midwife

Submitted on 08/05/2025 at 13:56
Published on Care Opinion at 13:56


Congratulations on the ( very rapid) birth of your new baby.

It is lovely to read such positive feedback on the time you spent on ward 3 following your unexpected birth at home, and especially from the staff you mentioned by name.

It is also lovely to see some feedback aimed at healthcare support work and domestic staff whose hard work often goes unnoticed.

Thank you for bringing up the issues you experienced with catering to your dietary requirements, I will be sure that this is raised with the kitchen for the future.

Best wishes to you, and your family with your new baby, and thank you for taking the time to provide feedback.

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