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You can't get in touch

Posted By caringqn64

"You can't get in touch"

About: Bromley Healthcare / Respiratory Team

(as the patient),

I have found Bromley Healthcare's respiratory dept terrible regarding getting in contact.

They arbitarily get in touch to give an appt date, but if you need to ring them to change it, tough luck. You can't get in touch. The phones are not manned & there is never a reply.

You can't even leave a message because there is no answering services, So, the appt gets cancelled. Then you get a letter saying if you don't call us, we'll sign you off. 

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Responses

Response from Sharon Cranfield, Patient Experience Lead, Safer Care Team, Bromley Healthcare 2 months ago
Sharon Cranfield
Patient Experience Lead, Safer Care Team,
Bromley Healthcare

Submitted on 08/05/2025 at 10:14
Published on Care Opinion at 10:14

Dear caringqn64,

Thank you for taking the time to provide feedback of your experience of the Respiratory and Home Oxygen Service.

I am sorry to hear of the problems you have had accessing the service. If you provide your name, date of birth, and a contact number to bromh.feedback@nhs.net or telephone me on 0208 315 8791, I can look into this for you.

Kind regards, Sharon

Sharon Cranfield, Patient Experience Lead, Bromley Healthcare

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