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Very caring and compassionate

Posted By tigerdk67

"Very caring and compassionate"

About: Craigavon Area Hospital / Minor Injuries Unit Southern Health & Social Care Trust / Urgent Care Centre (Phone First)

(as a parent/guardian),

My son hurt his knee at football match and got an appointment through phone first service with a physio in CAH. From start to finish the service was excellent and the physio Helen in Minor Injuries was fantastic with him. She was very caring and compassionate, and she is a credit to have on your team.

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Responses

Response from Rebecca Smyth, Nurse Team Lead, Urgent Care, Adult Community Services Directorate, Southern Health and Social Care Trust 4 weeks ago
Rebecca Smyth
Nurse Team Lead, Urgent Care, Adult Community Services Directorate,
Southern Health and Social Care Trust

Submitted on 07/05/2025 at 12:09
Published on Care Opinion at 12:09

Dear tigerdk67

Thank-you for taking the time to post your feedback on Care Opinion. I am really pleased to hear that you found the Phone First service to be excellent. I wish your son all the best with his recovery.

Kind regards

Rebecca Smyth, Nurse Team Lead, Urgent Care.

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Response from Stacey Hardy, Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate, Southern Health and Social Services Trust 3 weeks ago
Stacey Hardy
Lead Nurse CAH Emergency Department, DHH Emergency Department and STH Minors Injuries Unit, Medicine and Unscheduled Care Directorate,
Southern Health and Social Services Trust

Submitted on 13/05/2025 at 22:42
Published on Care Opinion at 22:42

Hi tigerdk67

Thank you for sharing your recent experience of physio in the minor injuries area of the ED. I have shared your feedback with Helen.

Stacey

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