We took along a 2 year old who had hit his head and had a deep cut that needed treatment. The receptionist in clinic 9 ignored us at first and then was totally disinterested. The waiting room was not full.
The procedure for what happens was unclear. It took an hours wait before we were triaged. There was no explanation of what was happening or what would happen next. All the staff we encountered except the nurse who administered pain relief were uninterested, unhelpful and gave no impression of caring.
The whole experience was totally disheartening and demoralisingly poor.
Our little boy was so well behaved and brave and the actual procedure he received was good but everything else… so very disappointing.
"Minor injuries treatment"
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted via nhs.uk
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