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"The amount of time and help I have received is unbelievable"

About: Outpatients Department / Fracture Clinic University Hospital Monklands / Emergency Department University Hospital Monklands / Trauma & orthopaedics

(as a service user),

Attended a&e at Monklands hospital late last year. 2 weeks later admitted to orthopaedic/fracture clinic. It took 3 months to find out what, exactly, I had done. After CT scan, met Miss Philips, doctor & surgeon specialising in my injury. Ended up to be a scaphoid hairline fracture, required surgery asap. She had acted very quickly surgery took place just 3 days after seeing her.

Since the surgery, Miss Philips, Jamie & Diane from plaster room, and rest of the team took care of me. Been in mega pain after surgery, had to come back to clinic to get help, Doctor took me for overnight stay at Wishaw.

It's a shame I don't have a lot spare time round my work/personal life, I do really want to give back a bit of help by volunteering. The amount of time and help I have received is unbelievable, they do all deserve a pay rise definitely! Very kind and respectful NHS staff!

Currently, I'm on waiting list for physiotherapy. Scaphoid fracture has healed. It been 4 months in cast and 5 months since accident.

Thank you so much!

Never forget the help I received.

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Responses

Response from Jennifer Montgomery, Improvement Coordinator, Quality Directorate, NHS Lanarkshire 2 months ago
Jennifer Montgomery
Improvement Coordinator, Quality Directorate,
NHS Lanarkshire

Operational Lead for Care Opinion in NHS Lanarkshire

Submitted on 09/05/2025 at 21:32
Published on Care Opinion at 21:32


picture of Jennifer Montgomery

Dear Radosldch452,

Thank you for sharing your experience of University Hospitals Monklands and Wishaw.

I am sorry to hear about your accident and that you had given yourself a nasty injury. I am so glad that Miss Phillips acted quickly and that you had your procedure done 3 days after seeing her. I am delighted that the follow up care you have received has been equally good.

I will ensure that your kind words are passed on to the whole team who I am sure will get a real boost in hearing this.

I hope you are feeling better soon.

Best Wishes,

Jenni

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