Text size

Theme

Language

"We will never be able to repay the kindness shown to us"

About: Altnagelvin Area Hospital / GP Out of Hours (Phone First) Oakleaf Medical Practice Older People’s Mental Health and Memory Service / Northern Sector Older People’s Services / District Nursing

(as a relative),

I would like to use this platform to express my thanks and gratitude to all who have cared for my dad throughout the last few years. 

Firstly to the GPs at great James street. Nothing was ever troublesome for them and everything was done in a timely manor. 

To the mental health team who helped manage dads dementia - thank you! 

Out of hours whom on the weekend that dad took unwell ensured it was dealt with quickly. 

Lastly I want to emphasise my sincere thanks to the district nurses who visited daily, Orla & sharon  who administered the syringe driver - they explained every step and what we could expect with such professionalism and patience for all our question’s. We will never be able to repay the kindness shown to us from all professions. Thank you all. 

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Isobel McDowell, Western Health and Social Care Trust 6 months ago
Isobel McDowell
Western Health and Social Care Trust
Submitted on 15/05/2025 at 17:09
Published on Care Opinion at 17:09


My Name is Isobel McDowell and I am the Assistant Team Manager in the Community Mental Health Team for Older People.

Thank you sincerely for taking the time to share this kind feedback.

I am so glad to hear your experience of the professions you have encountered has been a positive one. Care journeys are often overwhelming and I am delighted to hear you felt your dad’s care and the support you have experienced has helped on this journey.

The Community Mental Health Team for Older People strive to provide high quality person-centered care, acknowledging the uniqueness of each individual, both their specific needs and that of their families.

Feedback is most welcomed to ensure safe, effective and compassionate care is delivered to a high standard. We continually strive to improve our service.

The staff within our team will be delighted to hear this wonderful feedback which acknowledges the care they have provided to your dad. This has clearly resulted in your positive experience and we are grateful and appreciate you taking the time to share your satisfaction and experience of our service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k