Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Told I do not qualify for any patient accommodation

Posted By chassisyr98

"Told I do not qualify for any patient accommodation"

About: Raigmore Hospital / Gynaecology

(as a service user),

I’m having a robotic radical hysterectomy within the next few weeks. I live in a motorhome but I have been told I do not qualify for any patient accommodation at Raigmore.

I find this astonishing. I’m 67 on a pension and have been advised to find a campsite at my own expense. I have no other home, so really am very surprised that there is absolutely no help available for me.  

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Update posted by chassisyr98 (a service user)

Further to the above - it was later suggested I park in the hospital car park for one night after the operation. And then when I asked - I’m not allowed to drive? No answer. This is disgraceful. I wasn’t asking for weeks in hospital just an extra day or two before having to get a taxi back to campsite I have found which isn’t extortionate. Taxi is around £50 each way.

I don’t know why I can’t get help with travel expenses, or transport, or accommodation, as they haven’t told me. I was getting upset and the person I was speaking to was going round in circles - asking what do I expect them to do? Etc etc so I ended the call.

It's not the NHS I know, having worked all my life and being paid up. I also feel like I have knives in my uterus which doesn’t help.

Response from Sylvia Fraser, Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance, NHS Highland last month
Sylvia Fraser
Clinical Governance Facilitator & NHS Highland Operational Lead for Care Opinion, Clinical Governance,
NHS Highland

I am part of the overall team who manages complaints for NHS Highland and are known as the Feedback Team. We offer patients, relatives, MPs/MSPs, staff and anyone who requires assistance is registering a concern or formal complaint.

Submitted on 22/05/2025 at 10:27
Published on Care Opinion at 10:27

picture of Sylvia Fraser

Dear chassisyr98

Thank you for posts noting your experience regarding your upcoming surgical procedure.

I am sorry to hear of your experience and disappointment.

NHS Highland would be happy to review your concerns formally.

Please contact us via nhshighland.feedback@nhs.scot or by calling the team on 01463 705997. Someone will call you back to discuss your concerns further if you so wish.

With kind regards

Sylvia

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by chassisyr98 (a service user)

In my experience, the email address you give does not respond. I have since voiced my concerns to the NHS Highlands Board and am waiting for a response. I also contacted ceu@gov.scot who are aware. I had my robotic hysterectomy, removing ovaries uterus and cervix, completed now.

Opinions
Next Response j
Previous Response k