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The whole team were fabulous

Posted By Sagittarius29

"The whole team were fabulous"

About: Musgrove Park Hospital / Acute Medical Unit

(as a service user),

The whole team were fabulous but I would like to say how amazing nurse Orla was. She went above and beyond to ensure I was ok. She was very kind. I was very nervous to have my implant removed on the ward that had turned septic. She held my hand and stayed with me until it was over, despite being very busy. Nothing was ever too much for her. Thank you Orla. 

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Responses

Response from Isobel Boobyer-Jones, Patient Engagement and Involvement Manager, Patient Experience and Engagement, Somerset NHS Foundation Trust 11 hours ago
Isobel Boobyer-Jones
Patient Engagement and Involvement Manager, Patient Experience and Engagement,
Somerset NHS Foundation Trust

I make sure that patients, families, carers, and the public have a real say in how healthcare services within our Trust are shaped and improved. I listen to feedback, gather insights from patient stories, and work with teams to make changes that really matter to the people using our services. I use platforms like Care Opinion to understand experiences—what’s working well and what could be better—so that we can keep improving care in a way that truly puts patients first.

Submitted on 08/05/2025 at 09:45
Published on Care Opinion at 09:45

picture of Isobel Boobyer-Jones

Dear Sagittarius29,

Thank you so much for sharing your experience. We're so pleased to hear that the whole team supported you so well, and especially touched by your kind words about Nurse Orla. It's clear she made a real difference during what must have been a very difficult and anxious time for you. Her kindness, compassion, and dedication truly embody the values we strive for, and we’ll be sure to share your lovely feedback with Orla and the team.

Wishing you all the very best, and thank you again for taking the time to share your story.

Issy

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