Text size

Theme

Language

"So caring, compassionate and efficient"

About: Musgrave Park Hospital / Day Procedure Unit - Withers 5A Outpatient Department / Outpatient Orthopaedic Clinic

(as a service user),

Waiting for over 3 years for my knee replacement. Mr Dobbie's secretary kept me updated and booked me in promptly for my x-rays for knee replacement operation due on Jan this year.

On my arrival @ hospital I was totally impressed with the mechanics of prep for operation, the efficiency of all staff talking through all my care from beginning to end, their professional approach and courteous manner from nursing staff, doctors and consultants it showed very healthy team dynamics with strong communication practices nothing was to fault their caring approach. 

This quality of care carried on through to recovery room after my operation and again onto the ward. The staff were amazing on hand @ all times, so caring, compassionate and yet so efficient with their time, again teamwork was evident. 

The domestic staff were also friendly and so so helpful.

Some student nurses were on the ward @ that time and they truly were learning while on the job totally encouraged to be hands on and it worked.

My follow up was amazing too, home with dressings and pain meds all explained clearly and  follow up phone calls from the ward. 

Mr Dobbie visited before discharge reassuring all went well, checked me medically and my after opp xrays. 

Physiotherapist was as equally professional had me on crutches 8 hrs after opp.

I visited Mr Dobbie's clinic recently for my follow up appt and Janice the nurse in the clinic was a professional and dedicated as always. Thanks. 

Really appreciate ally of the Withers Team  I could never thank you enough for all your dedication, professional and devout care for all.

Many thanks to you all for my care.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Paul Jago, Assistant Services Manager, Withers, Musgrave Park Hospital, Orthopaedics, BHSCT 5 days ago
Paul Jago
Assistant Services Manager, Withers, Musgrave Park Hospital, Orthopaedics,
BHSCT
Submitted on 02/05/2025 at 15:56
Published on Care Opinion at 15:56


This is such wonderful feedback. Thank you so much for taking the time to write this very detailed account of your care. I will ensure all the staff are informed. I hope you are doing well following your operation. Take care.

PS- What date did you have your surgery done as I would like to identify the anaesthetist?

Thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Donna276 (a service user)

Hi Jan 29th 2025.

Many thanks. Donna

Response from Seamus O'Brien, Senior Manager , Withers Orthopaedics area, Belfast Health and Social Care Trust 5 days ago
Seamus O'Brien
Senior Manager , Withers Orthopaedics area,
Belfast Health and Social Care Trust
Submitted on 02/05/2025 at 21:00
Published on Care Opinion at 21:00


Dear Donna276

Thank you so much for taking the time to post such lovely comments about the treatment, professionalism, and care you received from the staff at Musgrave Park Hospital (MPH). It is genuinely pleasing to hear that you have had such a positive experience in Musgrave Park Hospital.

The team you have highlighted provide high quality surgical care and follow-up. I am genuinely pleased that you experienced high quality professional care from all staff involved. This is exactly what the staff come to work (every day) to provide. Please do not underestimate the morale boost that positive feedback such as this provides for the team.

We are ALWAYS here if you need us again. Please contact us if you have any concerns. I wish you a speedy recovery.

Dr Seamus O'Brien, Senior Manager, MPH.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k