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Their care was exemplary

Posted By Sarbella

"Their care was exemplary"

About: Dawlish Hospital Royal Devon & Exeter Hospital (Wonford) / Dermatology

(as the patient),

I so appreciated the service I had. Thank you Clare and Ella who could not have been kinder and made a very uncomfortable situation (I have CPTSD from previous medical treatments) a calm and relaxed procedure. 

Their care was exemplary and being to be in a smaller hospital rather than a regional large hospital was so important to me. I was able to get a lift there and back, and am so glad I had Clare and Ella both whom are extremely skilled at there jobs.

I have had previous panic attacks on routine hospital appointments at the larger hospitals and urge you not to discount the psychological needs that are helped by a local community  hospital.

I appreciate our NHS and thank you for taking care of me.

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Responses

Response from Faye Sutton, Patient Safety Specialist (Patient Experience), Torbay and South Devon NHS Foundation Trust 7 hours ago
Faye Sutton
Patient Safety Specialist (Patient Experience),
Torbay and South Devon NHS Foundation Trust

Submitted on 06/05/2025 at 13:51
Published on Care Opinion at 15:11

picture of Faye Sutton

Dear Sarabella

Thank you for taking the time to post this message.

I'm very happy to hear that your experience of Dermatology services at Dawlish Hospital was so positive and that you were well cared for by Ella and Clare.

We'll make sure that the team at Dawlish are aware of your positive feedback.

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Response from Joanne Orchard, Senior Operational Manager, Dermatology (Northern & Eastern Services), Royal Devon University Healthcare NHS Foundation Trust 6 hours ago
We have made a change
Joanne Orchard
Senior Operational Manager, Dermatology (Northern & Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 06/05/2025 at 14:52
Published on Care Opinion at 15:11

Dear Sarbella

Thank you so much for your positive feed back about both being treated in a smaller community hospital and the care you received from Clare and Ella. I will ensure your feedback is shared with them both.

Our community hospitals are very valuable, like you say for experience, locality, often easier parking and greatly supported for increasing our capacity and reducing waiting times.

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