"Hopefully I haven't got anything serious"

Before anyone starts reading, I am writing very quietly and calmly so as not to offend anyone.

On Tuesday I submitted an eConsult form, because it seemed like a sensible way to do things. However, sadly no response in the "advertised service window of 18:30 the following day". Sent a reminder, after which I was called the following morning at 08:22 (approx 2 days after the original eConsult form submitted). Unfortunately I missed the call because simply didn't hear my phone (sorry my phone isn't welded to me!) and I was busy being ill at the time. Returned the call at 08:31. Elected for a call back which occurred at 09:08, only to be told by a rather dismissive receptionist that the doctor would call me back again sometime but couldn't say whether it would be today, tomorrow, or this week????. I really don't understand why can't there be a defined time window? (like by end of day) "Let's remind ourselves,... it was you guys who didn't stick to your originally advertised service levels in the first place".

I am now in a situation where my condition is worsening and I am unable to leave the house, and what's worse is I am left playing guessing games as to when I might receive some help.

I still think eConsult is a useful way of doing things, but sadly not when the service is run like this.

Hopefully I haven't got anything serious!?

Lastly,... I was asked to resubmit this review because it looked like I might be raising my voice. Fair enough, I don't have a problem with that,... because it is now Friday and it gives me the opportunity to point out that I am still waiting for a phone call from the doctor.