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Follow up treatment

Posted By Painful Patient

"Follow up treatment"

About: Community Health and Primary Care Services / NHS Tayside GP Out of Hours Service NHS 24 / NHS 24 (111 service)

(as the patient),

I posted a comment earlier in the week and thought my healing process would improve. Unfortunately I had occasion to use the system again following the same path to comfort.

Again I contacted NHS 24 on what was a busy night. After a wait I was dealt with as promptly as they possibly could with the speed, kindness and support by the operators and the Heath staff providing advice.  I was again referred to Out Of Hours care at Kingscross Hospital, Dundee.  They managed to arrange as early an appointment as possible during which I was looked after by Roy and Kieron who were also extremely proficient and dealt with me with total professionalism. Their relaxed calm approach certainly helped.

Good work by all.

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Responses

Response from Laura M, Patient Experience Officer, Nursing and Care, NHS 24 3 days ago
Laura M
Patient Experience Officer, Nursing and Care,
NHS 24

Submitted on 07/05/2025 at 08:54
Published on Care Opinion at 08:54

Dear Painful Patient

Thank you for sharing your story on Care Opinion, I was sorry to learn you had cause to contact the 111 service for a second time following the same episode of care. I hope you are now feeling much better.

I reply on behalf of NHS 24, it was great to read you felt supported when calling the 111 service, and that the agents you spoke to were prompt and kind. If you wish to share some further information with me, including your Care Opinion username, I can locate the staff members you spoke with and share your Care Opinion story with them. We always like to ensure that staff see positive feedback to reinforce for them how valued their care is when people call our services.

You can contact me by email at Patient.Experience@nhs24.scot.nhs.uk.

Thank you again for your kind words.

Laura

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Response from Catherine Carrie, Senior Nurse, NHST Out of Hours and Angus Minor Injury/Illness Unit, Angus Health & Social Care Partnership 3 days ago
Catherine Carrie
Senior Nurse, NHST Out of Hours and Angus Minor Injury/Illness Unit,
Angus Health & Social Care Partnership

Submitted on 07/05/2025 at 22:33
Published on Care Opinion at 22:33

Dear Painful Patient,

I am so sorry to hear your urgent problem returned and unfortunatley you had to once again call NHS 24 necessitating another visit to the Out of Hours Service.

It is not surprising, but very reassuring that you were treated with the same kindness and professionalism. The Out of Hours Service is very grateful you have taken the time to once again leave us this positive feedback and personally name Roy and Kieran. As their Senior Nurse it is fabulous to receive praise for members of our nursing team. I will be sure to share your positive feedback with them.

I hope you are feeling better and are no longer in pain.

Best Wishes,

Catherine Carrie, Senior Nurse NHST Out of Hours Service.

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