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"People mean nothing "

About: Lion Health

Fortunately I do not need to see a doctor very often, and I still have not as after deciding I needed to see a doctor I attempted the minefield of trying to get an appointment at Lion health, apparently we do not talk to anyone now but send in a written request, by diagnosing ourselves, we then need to persuade the doctor to see us, how low as the nhs got to demoralize anyone who feels ill, most of course don’t get this far and just go to A&E you could literally get rid of doctors and AI could tell us what’s wrong. Probably be better service!

Getting to the point I have had a bad back for months and tried chiropractor, physio and sports massage but as explained the pain comes from a particular point in my spine, this causes pain down my arms tingling in my hands, sore neck and limited movement, I’m not sleeping or cannot sit without pain, your triage doctors although they could have seen loads of patients sit and decide to palm me to a physio? How can a physio see in my spine? Poor service ! I will try again tomorrow to see if I can get an appointment but not confident.

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Responses

Response from Lion Health 6 days ago
Lion Health
Submitted on 17/05/2025 at 11:13
Published on nhs.uk at 11:13


Dear Mr Harvey,

Thank you for taking the time to leave us a review and for your feedback, and I am sorry that you did you not have a positive experience during our appointment request process.

We are satisfied that our new appointment request system is beneficial to our patients, and that it promotes a fair and efficient service to our patients. We deny that our process encourages patients to attend local A&E departments as an alternative to accessing our services. Our request system is triaged by a GP led triage team to ensure that patients are seen by the right clinician at the right time, and appointments are offered based on the information given by patients at the time of request.

I can see that you have since been reviewed by one of our GPs, and hope that you are happy with the consultation that you received as part of your treatment.

Again, thank you for taking the time to leave feedback and hope that this response is sufficient in explaining our process.

Kind regards

Lion Health

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