My mum was recently admitted for the 3rd time via ambulance to A&E. The ambulance team at home were amazing. A special shout out to Manus who went above and beyond the call of duty.
On arrival at A&E it was busy, but no more than normal. Mum is registered blind and was triaged and then sent to wait in the normal waiting area. Not ideal. She was then called to Minors where she was examined. The doctors in the medical team were outstanding. Every one of them took time to explain all to mum. Aaron, Stephen, Liada and a few others were so kind, caring and compassionate. They apologised for mum not having a bed and spoke to her with respect.
Hannah one of the nurses was amazing, kind and caring. She even checked on mum when not looking after her.
Alannah was very kind. All the nurses in Minors. Even the cleaners and support services.
Mum was then moved to majors 3. She sat on a wheelchair for 47 hours before getting a bed.
It is not the staff's fault. In my view, it is the system. Lack of beds, hospital overrun. Poor clinical decisions made by senior staff with lack of experience.
The staff in western trust are all stars. The nurses, doctors, support staff are doing an amazing job. Recognise them and support them.
The nurses in majors 3 - Elizabeth, Ruben and Mark so kind, caring and compassionate.
The 2 senior nursing assistants were amazing.
This is the real NHS.
I can't thank the staff enough. You are all superstars.
Keep up the amazing work and be proud!!!!
"You are all superstars"
About: Altnagelvin Area Hospital / Emergency department Altnagelvin Area Hospital Emergency department Londonderry BT47 6SB Northern Ireland Ambulance Service / Emergency ambulance response Northern Ireland Ambulance Service Emergency ambulance response Belfast BT8 8SG
Posted by browsertr77 (as ),
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Update posted by browsertr77 (a relative) 3 weeks ago