"Left feeling let down, frustrated and worried "

I feel incredibly let down and frustrated with my gp surgery (Lordshill Health Centre). Since December I’ve been going through a worrying time with my health. I discovered lumps and was initially sent on the wrong investigation pathway meaning I’ve only just had them biopsied. I’m getting other unpleasant & alarming symptoms and these are being considered by my having further investigations. lm still awaiting biopsy results from hospital (from over 2 weeks ago) which I’m told by ultrasound dept that these ought to have been sent to doctor. My gp has expressly told me she needs to see me for a follow up appt in any event & yet when I went to book one yesterday, I was told there simply isn’t one?! The receptionist said there are literally no available slots and I must call back Friday. This isn’t unusual at this surgery but the difference is we’re trying to get to the bottom of these symptoms & I’ve been told expressly by the Dr that I’m to book this follow up. I can’t get in to see my doctor who has requested to see me and this, she requested ought to be face 2 face. The receptionist however said there’s no way I’ll get a face 2 face appt & a telephone appt is likely to be weeks away. All the while I’m left worrying. Receptionist also wouldn’t leave a message and again, said I’m to call back Friday & see if they have any more telephone consultations for coming weeks. It’s absolutely atrocious. When I eventually do get an tel con appt, no doubt, end of May I know I’ll be told I need to be physically seen & I’ll have to go through this again just to get the face 2 face consultation. I’m looking at summer to find out what’s happening and how it can be resolved. It’s absolutely unacceptable.