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Concern, care and professionalism

Posted By McNeil

"Concern, care and professionalism"

About: Ninewells Hospital / Cardiology Perth Royal Infirmary / Accident & Emergency Perth Royal Infirmary / Cardiology

(as the patient),

I had to attend the A&E Dept at the PRI twice within a fortnight for a cardiac issue (angina and heart disease). I was also sent for an urgent  agioplasty procedure at Dundee.

My experience of all the staff, from reception, to assessment nurses, the on call Dr's, the Ward 5 nursing team, and the Cardiologists, was one of total gratitude. The level of concern, care and professionalism was very good indeed. I am grateful for all the nursing and medical staff who attend to me and listened to my medical issues.

Equally in my six days on the PRI ward, the support staff of cleaners, caterers was also highly commendable. I recognise that what I observed occurs through good leadership, management and care. Thank you to everyone who helped me.

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Responses

Response from Donna Phillips, NHS Tayside last month
Donna Phillips
NHS Tayside

Submitted on 12/05/2025 at 10:56
Published on Care Opinion at 10:56

Dear McNeil,

Thank you for taking the time to post your positive experience in ward 5. It is lovely to hear positive feedback; I will share this with the team who will be delighted to hear your kind comments. I wish you all the best in your continued recovery.

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Response from Kirsty Tonge, Consultant Accident and Emergency, Emergency Department, NHS Tayside last month
Kirsty Tonge
Consultant Accident and Emergency, Emergency Department,
NHS Tayside

Submitted on 12/05/2025 at 16:05
Published on Care Opinion at 16:05

Dear McNeil

Thank you so much for taking the time to feedback about your experience in the A&E at PRI. I am sorry that you have had so many health issues recently but I am delighted to hear that the experience you had in the ED was so positive.

I will make sure that I feed your comments back to the PRI A&E team and I am sure that it will give a real boost to staff moral

Many thanks

Kindest regards

Dr Kirsty Tonge- Consultant in Emergency Medicine and Co-Clinical lead EM NHS Tayside

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