"Exceptional Care & Compassion "

I want to sincerely thank the entire team at Victoria Road Surgery, for their outstanding compassion, professionalism, and responsiveness during a challenging period for our family.

In the midst of a distressing and unsafe hospital discharge, they were the first team in several weeks who took the time to listen, to care, and to act. Their swift acknowledgement of our concerns, clarity in communication, and personal follow-up have brought immense relief and reassurance at a time when we felt unheard and overwhelmed by systemic breakdowns elsewhere.

It’s rare to feel truly supported in the current climate of stretched healthcare services, but this practice restored our faith in what primary care can and should be: joined-up, humane, and centred around patient well-being. Their actions have directly impacted safety and recovery, and we are deeply grateful.

Thank you for leading by example.