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I have received no call back

Posted By paprikawd86

"I have received no call back"

About: Antrim Area Hospital / Ward C1 Gynaecology

(as a service user),

While working night shift in another NHS trust, I had some spotting and was kindly seen and scanned by the team there. Unfortunately I was diagnosed with a missed miscarriage. 

On leaving work in the early morning I called and left a message with Antrim EPU. I was disappointed that this was a voicemail and now despite further calls to the ward explaining my situation, I have received no call back let alone appointment. 

I have been left feeling alone and without support or any care as to how difficult this situation is. 

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Responses

Response from Brenda O'Neil, Lead Nurse, Gynaecology, NHSCT yesterday
Brenda O'Neil
Lead Nurse, Gynaecology,
NHSCT

Submitted on 02/05/2025 at 13:59
Published on Care Opinion at 13:59

Dear paprikawd86,

My name is Brenda O'Neill, Interim Lead Nurse for Gynae, including Early Pregnancy Assessment Unit in Northern Trust.

Thank you for sharing your feedback. Please allow me to offer condolences and I apologise for the experience you have encountered at this time of sorrow and loss. If you feel up to it, I would be grateful for you to contact me on 07768777237 and I will help arrange assessment and care.

Kind regards,

Brenda

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by paprikawd86 (a service user)

Hi Brenda, thank you for your reply. I got a call back approx 12 hrs and 3 calls later. Unfortunately I felt the caller lacked compassion and it felt like I may as well have been talking about my online shopping.

Overall the experience has made this difficult time, harder than it should have been.

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